Product Inquiry on WhatsApp 2.0 — everything that's new

Version 2.0 started at the foundation: we migrated the entire app to new production infrastructure with the database sitting right next to the application servers. The result is something you feel on every click — the dashboard opens faster, pages navigate quicker, and the storefront button loads without delay for your customers.

Migrations of this kind usually mean downtime. Ours was executed as a coordinated cutover with full backups at every step, and the app kept serving your customers throughout.

Every request your storefront button makes now travels through Shopify's own signed App Proxy. In plain terms: each request is cryptographically verified to come from your real store, and the old public endpoints are gone entirely. Your customers' inquiry data — names, numbers, messages — is only ever readable by you.

We also completed a full privacy overhaul: automated GDPR compliance (data requests and deletions are handled within Shopify's mandated windows), documented data handling, encrypted nightly backups with a strict retention cycle, and a written security incident response policy.

The Inquiries page grew up. You can now search across everything — customer email, phone number, product, or the message text itself — and filter by date range. If a customer messaged you three weeks ago about a specific product, you'll find it in seconds, not scrolling.

The dashboard analytics gained the same superpower: pick 7, 30, or 90 days and every chart follows.

We built a gift system into 2.0. From time to time we'll unlock Pro or Ultimate features on selected stores, free of charge — as a thank-you, a promotion, or while we trial new capabilities. When your store receives a gift you'll see it right in the app (and your billing never changes — gifts only add, never charge).

You'll also notice our emails look different: branded, readable, and sent from piw@wprobo.com. Reply to any of them and a human answers.

The feature we're most excited about is already built and entering release: abandoned-cart recovery. When a shopper starts checkout and leaves, you'll see their cart — items, value, and WhatsApp number — and win them back with one click, using a prefilled message from your own WhatsApp.

Unlike other apps in this category, there are no per-message fees and no complicated API setup. It rides on the same principle the whole app is built on: WhatsApp conversations your customers start, or you send personally, are free.

Version 2.0 is live for every store today. Open the app, look around, and tell us what you think — every reply lands in a real inbox.